-
Expertise
-
Digital Workplace
Transforming workspaces into seamless digital environments
-
CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
-
Customer Data
Centralise and update customer data with dynamic solutions
-
Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
-
IT Service
Rapid, superior IT services fit for the modern enterprise
-
-
Solutions
-
Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
-
Zoom
Elevate conference meetings with complete Zoom setup solutions
-
Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
-
Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
-
Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
-
Amazon Connect
Deliver Amazon-like customer experiences effortlessly
-
Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
-
Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
-
ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
-
Salesforce
Unify teams, enhance customer experience, drive growth
-
ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
-
BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
BMC HELIX ITSM
Predictive IT Service Management for the Modern Enterprise
BMC Helix ITSM is designed to deliver better, faster, and smarter services for modern enterprises focused on digital transformation. Streamline your service processes while ensuring increased accuracy, cost efficiency, and compelling end-user experiences
The smarter way to deliver compelling end user experiences
Scale
support
Increase user satisfaction
Enhance productivity
Automate and integrate your way to a seamless IT transformation
BMC Helix ITSM offers comprehensive and intuitive change management capabilities, seamlessly integrating with ITOM solutions to provide service intelligence and automation.
Create, approve, and implement change requests more efficiently with a modern user experience.
Quickly resolve issues with automatically recommended templates, knowledge articles and assets.
Seamless operations across multi-cloud use cases for enhanced customer satisfaction.
Enhance agility and get enriched incident creation using powerful out-of-the-box integrations.
Reconcile data from cloud, hybrid, and on-premise sources to power your service models.
Streamlined, Smart, Unified
More than 150 customers and counting
With a track record of supporting over 150 customers, including 19 government agencies and 65 percent of national healthcare institutions in Singapore, we have established ourselves as a trusted partner for organisations seeking to embark on a successful digital transformation journey.
Our expert consultants provide strategic consulting expertise and end-to-end support throughout the entire process, so that you can modernise your operations and leverage new technologies with confidence.
Unleash the power of multi-cloud management
With multi-cloud management features, BMC Helix ITSM can help IT Operations Managers to add and update services seamlessly while minimising downtime and maximising productivity.
- Lower operating costs
- Scale computational and capacity resources with containers
- Minimise costs by operating in multiple clouds and consolidating
- Broker incidents, changes, and releases across cloud providers
- Support agile DevOps through integration with cloud tools
