Last Updated Date: 4 May 2023
In this policy, “we”, “us” or “our” means Activeo Singapore, “you”, “your”, or “yours” means the persons to whom this policy applies and “Activeo Group” or “ACTIVEO” means Activeo Singapore and its related corporations and affiliates.
The primary purpose of Activeo Singapore’s website is to be a dynamic resource and business tool to help you learn more about us. We want you to feel secure when visiting our website
ACTIVEO SINGAPORE does not process any sensitive data and undertakes to keep your data secure by implementing adequate technical and organizational measures.
Through its website, ACTIVEO SINGAPORE collects data about you, including personal data, via the contact form, via the “support” portal of ACTIVEO SINGAPORE or if you request the reception of documentation.
By providing personal data relating to a third party (e.g. spouse, children, parents, referees and/or employees), the individual providing such information represents and warrants to ACTIVEO SINGAPORE that prior consent has been obtained from such third party for the collection, use or disclosure of said personal data.
This personal data is processed in accordance with the General Regulation on the protection of personal data (GDPR).
The person in charge of data protection can be contacted via the following email address ActiveoDPO@toku.co.
The Data Controller is the company ACTIVEO SINGAPORE PTE LTD, UEN 201216223N, having its registered office at The Octagon, 105 Cecil Street 069534, #03-03/04
Types of Personal Data Collected
Personal Data is any information that relates to an identifiable individual and we may collect this information when you interact with our website or contact us directly:
· Personal Particulars (e.g., Name, Date of Birth, Email, Phone Number, and etc)
· Employment Details (e.g., Occupation, Position, Employment history)
· Banking Information (e.g., Account Numbers, Account Name)
· Your Personal Opinions (e.g., Through feedback or surveys)
Collection of your Personal Data
The identification data that you fill in freely on the various collection forms on the site (contact form, newsletter registration, request for documentation, support service), is essential for Activeo to respond to your requests and offer you an adequate service. The legal basis of this data processing is therefore to provide you with the requested service and to carry out the pre-contractual measures.
In the event any unsolicited personal data is transferred to or collected by us, where no explicit consent is obtained directly from the owner (you), all such data will be removed immediately from our systems and storage.
Usage of your Personal Data
We may use your Personal Data to recommend you products and services that may be of interest to you or for which you may be eligible.
Who is your Personal Data Shared with
ACTIVEO, its agents, employees, subcontractors, and partners are the sole recipients of this data.
ACTIVEO, undertakes not to give/transfer your data to third parties for purposes other than those mentioned above without your consent.
Your data is accessible to companies located abroad :
Retention of Personal Data
Customer data is kept for a period of 5 years following the end of the commercial relationship. Data relating to a non-customer prospect are kept for a period of 3 years from their collection or from the last contact with the prospect.
For Job Applicants, their CV and personal data will be kept for up to 12 months.
Access and Correction
In accordance with the Regulations, you have the right to access, rectify, and in case of legitimate reasons, you can request for deletion, limitation and opposition to the processing of your data. You also have the right to the portability of your data and to withdraw your consent to the processing of your data. You may exercise these rights or ask your questions by writing an email to our Data Protection Officer via the following address ActiveoDPO@toku.co explaining your request.
Whether your request is admissible or not, we will respond to you within one (1) month of your request. Due to the complexity and number of requests, this one-month period may be extended by up to two months, in which case you will be notified.
If your request is not admissible, or if we are unable to respond favourably to it, we will explain the reasons.
In the event of questions or complaints concerning the processing of your data that cannot be resolved amicably, you have the possibility of referring the matter to the competent court.
If you do not reside in Singapore, you may submit your complaint either to the Data Protection Authority of the Member State in which your habitual residence, place of work or the place where the violation is alleged to have occurred, or to the competent court of the Member State in which the ACTIVEO entity that you consider responsible has an establishment.
All queries and responses are documented and retained for a maximum of 12 months after the case is closed or request is completed. After which they will be deleted permanently.
CONSEQUENCES OF NOT CONSENTING AND/OR PROVIDING PERSONAL DATA NECESSARY FOR ANY TRANSACTION/SERVICE/APPLICATION SUBMITTED
Please be noted that should you decide not to consent and provide us with the relevant personal data to fulfil the “Purposes” of collection, use and disclosure of your personal information by Activeo SG, it may hinder our ability to continue to provide the proper level of services to you.
For Job Applicants: We may not be able to make a decision on your suitability for recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment to you.
For Activeo SG Employees: We may not be able to fulfil the Purposes listed in the Personal Data Protection Notice, point #7.
For Visitors to Activeo SG Office: We may not be able to allow you to enter the office premises.
For Customers: We may not be able to provide, operate and administer Activeo SG products and services, onboarding support and ongoing support and maintenance.
For Website Users: We may not be able to fulfil any request or respond to any queries to you.
Data Protection and Security
Your personal data are transferred, saved and kept securely using best practice security measures recommended by Network and Data Security organizations.
To contact us on any aspect of this policy or your personal data or to provide any feedback that you may have, please send us an email at ActiveoDPO@toku.co
We may amend this policy from time to time to ensure that this policy is consistent with any developments to the way Activeo uses your personal data or any changes to the laws and regulations applicable to Activeo. We will make available the updated policy on our website (https://activeo.com.sg/privacy-policy/). All communications, transactions, and dealings with us shall be subject to the latest version of this policy.