Review Interactions and Activities More Efficiently
Randomly sampling small numbers of interactions and evaluating them against inwardly focused metrics can cause businesses to miss vital insights.
Quality Management evaluates large numbers of interactions based on business relevance and employee performance, offering deeper insights.
Analyse with unparalleled precision
Powerful Search and Filtering
Tailored Evaluation Form
Evaluate all interaction attributes in a single screen
Juggling multiple screens for your data visualisation? Quality Management makes it easy to evaluate all attributes such as voice conversation, associated screen data, chat, and video in one screen. The omnichannel interaction player provides personalised access to speaker-separated audio waveforms, speech analytics categories, emotions, keywords, and other interaction metrics.
Assess key interactions that matter
Quality Management Smart Inbox automatically delivers the desired type and number of interactions for each employee based on defined business rules. For multiple evaluators, Shared Inbox provides the necessary workflow, allowing your team to manage quotas effectively.
Our implementation edge
Opt for more than just a tool; get our bespoke implementation. With tailored onboarding, expert consultants, and deep integration expertise, we ensure the solution works optimally for your use case.