-
Expertise
-
Digital Workplace
Transforming workspaces into seamless digital environments
-
CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
-
Customer Data
Centralise and update customer data with dynamic solutions
-
Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
-
IT Service
Rapid, superior IT services fit for the modern enterprise
-
-
Solutions
-
Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
-
Zoom
Elevate conference meetings with complete Zoom setup solutions
-
Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
-
Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
-
Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
-
Amazon Connect
Deliver Amazon-like customer experiences effortlessly
-
Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
-
Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
-
ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
-
Salesforce
Unify teams, enhance customer experience, drive growth
-
ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
-
BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
DIGITAL FEEDBACK
Give Your Customer a Voice
Struggling to capture continuous feedback?
With our Digital Feedback combined with our consulting expertise, you can capture customer-initiated feedback effortlessly, across web and mobile, guiding your customer experience (CX) enhancement strategy.
Capture richer context in real-time
Feedback Anytime
Comprehensive Queries
Precise Insights
Obtain website feedback insights
Page-specific VoC feedback delivers you deep strategic insights on satisfaction, conversion, retention, cart abandonment, overall sales and more.
Master your mobile feedback
Mobile-optimised feedback solutions capture actionable customer feedback and detailed context about your customer’s mobile environment from any mobile device.
Location-driven customer insights
Location-based feedback enables you to gather CX insights on physical location to improve sales and understand non-buyer behaviour.
Integrates with web analytics and replay solutions
Through a host of integrated analytics, text mining and data visualisation tools, you can now identify comments of significance and key CX trends in the right context, then act quickly and with precision.
Predictive Experience
Is your team wading through excess data, missing timely insights?
Predictive Experience can help you deliver relevant, real-time insights automatically to quickly improve CX without having to sift through pages of irrelevant data.
Expertise matters
Ditch generic setups. Our implementation offers deep expertise to help you get set up in the right way that fits your business needs, while ensuring maximum efficiency and reliability.
Ready to make faster and smarter CX decisions?
Enhance quality and consistency of your CX with Digital Feedback, building customer advocacy in a hypercompetitive market.