SPEECH ANALYTICS

Turn Customer Conversations into Competitive Advantage

Conversational data often contains crucial business improvement insights but extracting them from the sheer volume of customer calls can be daunting.

With Speech Analytics and our consulting expertise, you can analyse and use critical business data more efficiently.

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Unleash more potential with conversational analytics

Deep Data
Analysis

Transcribe all customer calls instantly and analyse every word to extract invaluable insights within seconds.

Advanced Conversational Analytics

Automatically group and organise call content, identifying key concepts, emotions, and interaction dynamics for efficient analysis.

More Focused Coaching

Get detailed interaction analysis to empower precision-guided agent coaching and immediate feedback.

Gain a deeper understanding from your data

Navigating accents, dialects, and industry-specific terminologies can be overwhelming. Our solution expertly categorises conversation data, enabling unlimited search by keywords, phrases, or business categories to extract crucial insights that empower you to look at your business in a new way.

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Get insights to improve agent performance

Get more sophisticated conversational analytics to help agents discover key terms and concepts related to specific topics and issues, empowering them to reduce agent handling time and repeated calls.

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Enhance call efficiency and agent accountability

Struggling with lengthy call handling times and repeated issues? Our comprehensive solution efficiently identifies specific topics within calls, paving the way for streamlined communication and issue resolution.

Furthermore, by analysing emotions and interaction dynamics such as silence, talk-over time, and hold time, you can ensure a higher degree of accountability and efficiency in call management.

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Decode conversations with our expert guidance

Capitalising on our deep consulting expertise, you’ll be able to convert intricate customer speech into rich, actionable insights that empower decision-making, enhance business performance, and uplift customer experiences.

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Ready to understand the root cause of key business issues?

Partner with us and get a better way to extract, analyse and use your critical business data more effectively.

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