Predictive IT Service Management for the Modern Enterprise

BMC Helix ITSM is designed to deliver better, faster, and smarter services for modern enterprises focused on digital transformation. Streamline your service processes while ensuring increased accuracy, cost efficiency, and compelling end-user experiences


The smarter way to deliver compelling end user experiences

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Use cognitive capabilities to automate support processes, reduce response times and lower costs while improving accuracy.
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Increase user satisfaction

Proactively address potential issues before they become problems with fast and accurate service resolutions.
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Enhance productivity

Streamline workflows to increase employee productivity and improve employee engagement and retention great user experiences.

Automate and integrate your way to a seamless IT transformation

BMC Helix ITSM offers comprehensive and intuitive change management capabilities, seamlessly integrating with ITOM solutions to provide service intelligence and automation.

Streamlined Process

Create, approve, and implement change requests more efficiently with a modern user experience.

Advanced Auto-Suggestions

Quickly resolve issues with automatically recommended templates, knowledge articles and assets.

Remote Client Management

Seamless operations across multi-cloud use cases for enhanced customer satisfaction.

Better Integrations

Enhance agility and get enriched incident creation using powerful out-of-the-box integrations.

Unified Data Infrastructure

Reconcile data from cloud, hybrid, and on-premise sources to power your service models.

Streamlined, Smart, Unified


More than 150 customers and counting

With a track record of supporting over 150 customers, including 19 government agencies and 65 percent of national healthcare institutions in Singapore, we have established ourselves as a trusted partner for organisations seeking to embark on a successful digital transformation journey.

Our expert consultants provide strategic consulting expertise and end-to-end support throughout the entire process, so that you can modernise your operations and leverage new technologies with confidence.


Unleash the power of multi-cloud management

With multi-cloud management features, BMC Helix ITSM can help IT Operations Managers to add and update services seamlessly while minimising downtime and maximising productivity.

  • Lower operating costs
  • Scale computational and capacity resources with containers
  • Minimise costs by operating in multiple clouds and consolidating
  • Broker incidents, changes, and releases across cloud providers
  • Support agile DevOps through integration with cloud tools
Ready to revolutionise your IT service management?

Ready to revolutionise your IT service management?