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Expertise
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Digital Workplace
Transforming workspaces into seamless digital environments
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CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
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Customer Data
Centralise and update customer data with dynamic solutions
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Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
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IT Service
Rapid, superior IT services fit for the modern enterprise
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Solutions
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Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
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Zoom
Elevate conference meetings with complete Zoom setup solutions
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Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
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Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
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Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
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Amazon Connect
Deliver Amazon-like customer experiences effortlessly
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Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
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Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
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ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
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Salesforce
Unify teams, enhance customer experience, drive growth
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ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
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BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
Intern, Business Transformation
Business Transformation
CBD, Central Singapore, Singapore
Intern, Business Transformation
Job description
Period preferred will be from 13 February to 31 Aug 2025 – open for discussion to finalise the period/dates.
You will be supporting the Business Transformation team on:
- Customer/agent journey mapping
- Learn how to use and analyze with CX tools such as speech / text analytics / knowledge management system / quality management system / customer relationship management systems / survey management systems / contact centre management systems
- Assist on documentation related to Functional Specifications for CX Technology implementations for on-premise and cloud based solutions
- Participate as a contributor in projects related to CX
- Assist with pre-sales related tasks
- Potentially learn and observe the Project Management roles and tasks
- Mentorship with Project Managers and Consultants
<p><u><strong>You should be: </strong></u></p>
<ul>
<li>Communicative</li>
<li>Respectful</li>
<li>Learning is in your DNA</li>
<li>Autonomous</li>
<li>Curious about the CX tech world & how we are engineering around it</li>
<li>Active and competitive in nature </li>
<li>Think out of the box</li>
</ul>