CISCO CONTACT CENTRE
Empower agents, delight customers, drive efficiency
Improving customer experience is critical to finding and keeping customers. We turn this challenge into opportunity. We deliver unified, scalable, and data-driven Cisco contact centre solutions complete with business performance consultation, to empower your agents, delight your customers, and drive operational efficiency – all in one package.
Work smarter with Cisco Contact Centre
Whether it is on-premise, cloud or hybrid, Cisco has advanced, intelligent features to ensure a seamless integrated omnichannel experience for your business.
Unified Open Platform
Flexible Deployment and Migration
From small to large: Scalable Contact Centre solutions for all
Whether you need on-premise or cloud solutions, we’ve got you covered. Cisco’s on-premise offerings range from the Unified Contact Centre Express supporting up to 400 agents, to the Unified Contact Centre Enterprise capable of handling up to 24,000 agents. Alternatively, Cisco-hosted Webex Contact Centre provides a scalable, cloud-based platform for streamlined collaboration.
Leveraging our consulting expertise, you benefit from tailored business performance strategies, designed to maximise your contact centre’s ROI. Our comprehensive IT service supports you from initial definition to final implementation, employing proven frameworks, methodologies, and tools.