CUSTOMER JOURNEY MAPPING SERVICE
Take a deep dive across all your touchpoints
Frustrated with unexplained customer drop-offs? Experience Activeo APAC’s in-depth consulting expertise as we take a deep dive across all your touchpoints, revealing your customers’ motivations and illuminating your path to success.
No two customer journeys are ever the same
Let our seasoned CX experts help you decipher the unique customer paths that maximise engagement and satisfaction, so that you get the full picture of what your customers are going through.
More than 150 customers and counting
With a track record of supporting over 150 customers, and more than 300 projects delivered for 19 government agencies and 65 percent of national healthcare institutions in Singapore, we have established ourselves as a trusted partner for organisations seeking to understand customers’ motivation, behaviours and key moments of truth.
A partner of LimeBridge, champions of customer experience
With the Internet, social media and mobile access, gone are the days when you could tell your customers what is best for them. As a partner of the LimeBridge global alliance specialising in customer experience and contact management, we’ve adapted their proven “Me2B” and “Best Service is No Service” approaches to create powerful, impactful moments in the customer journey.