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Expertise
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Digital Workplace
Transforming workspaces into seamless digital environments
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CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
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Customer Data
Centralise and update customer data with dynamic solutions
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Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
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IT Service
Rapid, superior IT services fit for the modern enterprise
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Solutions
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Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
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Zoom
Elevate conference meetings with complete Zoom setup solutions
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Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
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Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
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Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
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Amazon Connect
Deliver Amazon-like customer experiences effortlessly
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Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
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Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
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ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
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Salesforce
Unify teams, enhance customer experience, drive growth
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ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
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BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
TEXT ANALYTICS
Extract Actionable Insights from Text-based Interactions
Address customers’ needs efficiently with Predictive Analytics. Swiftly consolidate feedback from all interactions, and enable automated data analysis with AI-driven insights. Trust our experience management (XM) data science model, refined over 15 years.
Empowering insights with textual intelligence
Modern User Interface
Uncover Critical Insights
Decades of Industry Benchmark Data
Intelligent and intuitive interface
In addition to Speech Analytics, Text Analytics helps you analyse, report and take action on every text interaction in your business. Inspect open text and understand what matters in your customers’ and employees’ own words.
Experience a smart and intuitive interface that groups discussion topics and conversational relationships together without users having to predefine them. Create interaction categories for long-term analysis/studies, and add new, refined themes over time to stay on top of customer perception and what’s being communicated.
Measure performance and improve processes
Use Text Analytics to support conversational analytics and separate interactions between employee and customer streams. By understanding what irritates and delights your customers, uncovering the issues that demand immediate action, and flagging suspicious interactions that breach regulations, you can improve your overall customer experience while managing operational service goals.
Unravel conversational complexity with expert consultants
Harness our deep CX and analytics expertise to transform complex customer dialogues into impactful insights. We will guide you on how to make more informed decisions, and improve business outcomes using data-driven approaches.
Ready to analyse open text and understand what matters?
Partner with us and get a better way to extract, analyse and use your text-based customer interactions more effectively.